Shipping & Delivery Policy
How we move a gifting program from sourced products to a confirmed delivery at every recipient's address.
1. How delivery works
ELP Holding manages delivery centrally on the client's behalf. We do not ship to a single checkout address — we coordinate delivery to every recipient on the list the client provides, using vetted courier partners for domestic Vietnam delivery and cross-border delivery where required.
2. Processing time
Before anything ships, we source the products and apply the client's branding to packaging. For a typical program, sourcing and personalization takes 3–7 business days from order confirmation, depending on order size, product availability, and packaging complexity. Larger or highly customized programs may take longer; we confirm a specific timeline with the client before starting.
3. Delivery timeframe
Once dispatched, domestic deliveries within Vietnam typically arrive within 2–5 business days; cross-border or remote-area deliveries typically take 5–12 business days. These are estimates dependent on courier performance, customs (for cross-border shipments), and recipient address accuracy — not a guaranteed delivery date unless agreed in writing for a specific program.
4. Tracking and delivery confirmation
For each dispatched gift we track delivery status with our courier partners and confirm arrival. Clients receive a delivery report covering their recipient list, rather than having to track each shipment individually. If a delivery fails or is returned as undeliverable, we notify the client so the recipient's address can be corrected and redelivery arranged.
5. Recipient information accuracy
Delivery depends on accurate names and addresses supplied by the client. ELP Holding is not responsible for delivery failure caused by incorrect or incomplete recipient information provided to us; redelivery to a corrected address is treated as a new shipment and may incur additional cost.
6. Delays outside our control
Occasionally delivery is delayed by courier network disruption, customs processing, weather, or other events outside our control. We communicate known delays to the client as soon as we are aware of them.
7. Contact
Questions about a specific program's delivery status: hello@elpholding.com.